How to Track Leads and Conversions on WhatsApp

08 November 2023

How to Track Leads and Conversions on WhatsApp

In the digital age, tracking leads and conversions has become a crucial part of any successful marketing strategy. With the rise of social media platforms like WhatsApp, businesses now have a new avenue to explore for lead generation and conversion tracking. WhatsApp, with its 2 billion active users, presents a vast potential for businesses to tap into. However, the question remains - how can one effectively track leads and conversions on WhatsApp?

Understanding WhatsApp for Business

Before diving into the specifics of tracking leads and conversions, it's important to understand what WhatsApp for Business is and how it differs from the standard WhatsApp application. WhatsApp for Business is a free-to-download app specifically designed for small business owners. It allows businesses to interact with customers easily by using tools to automate, sort, and quickly respond to messages.

WhatsApp for Business also offers a host of features that are not available in the standard app. These include a business profile, automated messages, labels for organizing contacts and chats, and most importantly, WhatsApp Business API, which allows medium and large businesses to communicate with customers at scale.

Setting Up WhatsApp Business API

The first step in tracking leads and conversions on WhatsApp is to set up the WhatsApp Business API. This API allows businesses to send and receive messages to and from customers, automate responses, and integrate with other software like CRM and analytics tools.

To set up the WhatsApp Business API, you will need to apply for access through the WhatsApp website. Once approved, you can set up the API on your server. It's important to note that setting up the API requires a certain level of technical expertise, as it involves server setup, webhook configuration, and API calls.

Tracking Leads on WhatsApp

Once you have set up the WhatsApp Business API, you can start tracking leads. There are several ways to do this, but the most common method is by using a unique link or QR code that leads to a WhatsApp chat.

When a potential customer clicks on this link or scans the QR code, they are taken to a chat with your business. You can then track these interactions as leads. To do this, you will need to integrate the WhatsApp Business API with your CRM or analytics tool. This will allow you to track the source of the lead, the time of interaction, and other important data.

Converting and Tracking Conversions

Converting leads into customers is the ultimate goal of any business. On WhatsApp, this can be achieved through effective communication and customer service. Automated responses, quick replies, and personalized messages can all contribute to a higher conversion rate.

Tracking conversions on WhatsApp can be a bit tricky, as the platform does not offer built-in conversion tracking. However, with some creativity and the use of external tools, it is possible. One method is to use unique discount codes or tracking URLs in your WhatsApp messages. When a customer uses the discount code or clicks on the tracking URL, you can track this as a conversion.

Utilizing Third-Party Tools

There are several third-party tools available that can help you track leads and conversions on WhatsApp. These tools integrate with the WhatsApp Business API and provide detailed analytics and reporting.

Some of these tools include WhatsApp Analytics, SuperLemon, and WATI. These tools offer features like message tracking, conversion tracking, user segmentation, and more. By using these tools, you can gain a deeper understanding of your leads and conversions, and make data-driven decisions to improve your marketing strategy.


Tracking leads and conversions on WhatsApp may seem complex, but with the right tools and strategies, it can be a powerful addition to your marketing toolkit. By understanding the capabilities of WhatsApp for Business, setting up the WhatsApp Business API, and utilizing third-party tools, you can effectively track leads and conversions and leverage the power of WhatsApp to grow your business.

About the author
Arnaud Belinga
Arnaud Belinga
Arnaud Belinga is the Co-Founder & CEO at Breakcold. He talks about Sales CRM use, marketing & sales. He loves Surfing 🏄‍♂️ & Skateboarding 🛹️.
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